Overview

If you're ever asked to provide more debugging info, here's some explanation on how to turn it on and gather the results we're after

Turning on Logging

Go into Preferences (that's Preferences for the App, not System Preferences) and you'll find a Debug or Support panel. Under there will be an option to turn on logging.  e.g:

Console

Console is an application found in your Utilities folder (Cmd-Shift-U from Finder). It allows you to read your system logs, and it's here that the application (and all other apps!) will dump their debugging output.

By enabling Logging above, the application will begin to output to this console log. Here's a sample picture:

What we're looking for

From our end, we're looking for any errors that might appear. 

Since logs can contain hundreds or thousands of lines of information, it's sometimes best if you first "Clear" the log (there's a button in Consoles toolbar to do that) and then perform the action that's not working for you.  With any luck, Console will contain just the log lines relevant to the last action you performed.

Copy/paste ALL the lines into an email and attach to your support ticket, or send via email to support@shinywhitebox.com with a description of your problem.